Shipping and Handling Policy Effective March 2016


Online Orders – Standard shipping rates to US

  • Books

$5.95 + $1.25 per item

$3.95 + $0.50 per item

In-stock items typically ship within 1-3 business days. Our goal for customer service is to under-promise and over deliver.

Packages are shipped via USPS. As soon as your shipment is in the hands of a postal carrier, we are no longer in control. The USPS does not provide us with different information than they provide you with the tracking number. Delivery time for in-stock merchandise at standard shipping rates is 4 to 10 business days. 

 

Expedited Shipping Rates to US

  • One Business Day: starts at $35.00 + the standard rates above
  • Two Business Days: starts at $30.00 + the standard rates above
  • Three Business Days: starts at $25.00 + the standard rates above

Please call 410-296-0232. Shipping rates will be determined by weight and zip code. All expedited shipping must be prepaid by credit card.

Expedited shipping requests must be received by 11:30 a.m. Eastern Time Monday through Friday. Expedited delivery is not available to P.O. Boxes, APO addresses, or International Orders. One business day delivery requests placed on Friday before 11:30 a.m. Eastern Time will arrive on Monday.  Backordered items are not available for Expedited Shipping.

 

International Shipping Rates

To place an order for international shipping, please email bookstore@DyslexiaIDA.org or call 410-296-0232.  All international orders must be prepaid by credit card.

 

IDA accepts all major credit cards:  MasterCard, Visa, American Express, and Discover

 

Sales Tax

In Maryland, 6% sales tax will automatically be added to your order. If tax exempt, please call 410-296-0232 or email bookstore@DyslexiaIDA.org to place your order.

 

Purchase Orders & IDA Branch Orders

Please send Purchase Orders via email to to bookstore@DyslexiaIDA.org or fax to 410-321-5069. Purchase orders will not be accepted over the phone. Shipping rates may vary from online orders rates.

Please note: We reserve the right to hold orders until payment is processed. 

 

Clearance & Sale Items

All clearance and sales items are sold as is and non-returnable/refundable.

 

Damaged or Return Items

If you are not satisfied with your purchase, please call 410-296-0232 or email bookstore@DyslexiaIDA.org within 30 days of the shipping date for return authorization. Return shipping cost must be paid by the customer. Products must be returned in new condition. Please include a copy of your invoice or packing slip to ensure proper credit. Refunds may take up to 30 days to process. For questions about damaged items, please email bookstore@DyslexiaIDA.org or call 410-296-0232.

Please note: There is a 5% restocking fee that will be deducted from any refunds.